Q: What is your Lead Time?
A: Usually between 2 to 3 weeks from order date to ship date. We are always working hard to ensure we keep it as minimal as possible. The lead time is an estimate. It is NOT a promise or guarantee. We're not responsible for shipping delays or any promises you make to your customers. If you email us about a lead time you will not get a response. It is posted as the only picture on our home page.
Q: Will you rush my order?
A: No. It's first come, first served here to be fair to all of our customers.
Q: Will you rush my order if I pay extra?
A: No. See above.
Q: Do you ship internationally?
A: We can. Our website is not set up for it and there will be additional charges for international shipping. You will need to contact us directly via email at palehorseconcealment@gmail.com and we will send you an invoice for the international shipping charges.
Q: Do you have different shipping options?
A: We currently ship USPS Priority Mail for all domestic orders. We have no FedEx or UPS drop off in any reasonable distance from our shop and the post office is on the way home.
Q: Do you make custom molds?
A: Sort of..... We will attempt to match your style or add your specific blocking and make changes, sometimes with an additional fee. None of the prices or additional charges include "revisions" once the mold is cut. Truly "custom" molds usually cost $1000 or more for a reason.
Q: Do you drill air holes or ventilation for the underside of the mold?
A: No. It isn't something everyone wants or needs based on their style of forming holsters and it is labor intensive on our end. In an effort to keep our prices down, we do not include this service. If you want them drilled, we recommend using a 1/16" drill bit and making holes around the profile of the mold about every inch and around all protruding and recessed features on the mold.
Q: What are the "drill index points"?
A: Small dimples on the mold that allow you to put the tip of a drill bit in and drill to keep you all your holes aligned. We recommend using a small drill bit first (1/8th) first and then widening to whatever size you need. At times using a larger diameter bit first will allow enough error to mis-align the holes. We set ours up with 15mm/.591" spacing which fits most overhook style clips and most mod-wing type accessories.
Q: Does your FOMI blocking include cant/tilt options?
A: Yes. There are dimples on the FOMI blocking for zero degree and 15 degree cant.
Q: Does your FOMI blocking accept DCC Monoblock metal clips?
A: Yes. Our hole spacing is .885" and this is in the range of the oblong holes on the DCC Monoblock.
Q: Do your RCS/HH/TC index points allow for the use of a "wing/concealment wing" ?
A: Yes. We place the index points with enough distance from the trigger guard with this in mind as well.
Q: Do you accept returns?
A: Not unless we made a mistake on your order. All of our products are "made to order" with the options you choose. Therefore we are out the materials themselves, the cost of the materials, the machining time, wear and tear on our machines and CNC bits, and the shipping expenses. If we make a mistake, let us know and we will make it right. If you make a mistake, we expect you to take the same responsibility in that.
Q: What do I do if I received my mold and it was damaged during shipping?
A: Contact us via email at palehorseconcealment@gmail.com We insure all packages and will replace the damaged molds. We will need pictures of the damages including the packaging for the insurance company.
Q: What are your molds made out of?
A: A urethane based composite material, not plastic, not wood, not MDF. If you're not in this exact industry, trade names or brand names probably mean nothing to you.
Q: Will your molds warp?
A: Yes. Anything subjected to enough heat and frequent enough heat cycles on one side of the mold will warp. How fast this occurs and the degree of warpage are contingent on how hot you get the mold and how quickly the mold is reheated. We have been using some of the same molds we cut 5 years ago and by rotating between 3-5 molds, for instance a Shield, a Glock 19, a P365XL, and a Glock 48 before returning to the first mold we started with, they have held up fine over the years. If you batch form holster shells all day long on the same mold, you'd be better off with an aluminum mold.
Q: Do you offer a warranty?
A: No. See the above answer related to warping. We have absolutely no control over how the end user uses their mold and therefore cannot account for everything someone might do with our products.
Q: What do I do if the holster I made doesn't fit?
A: First - make sure you're checking the fit with the real gun. This is one of the most common problems we get contacted about and molding prop guns are NOT dimensionally accurate. On a side note - if you're folding shells over a molding prop gun, you should rethink your process. We fold our shells over a real gun with a layer of blue tape on each side of the slide for clearance and check fit with a real gun.
Second - the next most common problem we hear about is drill holes not lining up......please check the above FAQ on drill index points. If you're starting with a 1/4 drill bit with a shallow angled point to save time, you might be drilling the holes oblong or misaligned enough to make things not fit right. We suggest starting with an 1/8" drill bit.
Third - Make sure you're getting your material hot enough and have enough vacuum power. If you need tips on this there are tons of videos, forums, and social media posts out there to cover EVERYTHING you need to know about your material, your heater, your vaccuum, etc. We can't fit it all here.
Q: Do you sell CAD files.
A: No.
Q: Will you come to my shop and set up a CNC machine for me?
A: No.
Q: Will you sell me a CNC file for the trimming path to use on my CNC machine?
A: No. I wouldn't know the first thing about your machine, the post processer to use, or the WCS or distances you're going to use for your set up............ and generally it isn't as simple as you'd think.
Q: What if you don't have a gun or light listed that I want a mold for?
A: Send us an email at palehorseconcealment@gmail.com and we will try to work something out with you. Please do not just send us guns, lights or lasers without checking in with us first.
